Privacy Policy & Notice

Who we are

IBOX7 PTY LTD provides iBancs360 and i2M Insurance Marketplace. Address: 35 Nobility Road, Craigieburn VIC 3064, Australia. For privacy questions and requests, email legal@ibox7.com, or sales@ibox7.com with “Privacy” in the subject line. This policy brings together our corporate website policy and the iBancs360 website notice.

Scope and information

This policy is intended to cover iBox7.com and ibancs.com marketing websites, business inquiries and related correspondence. IBOX7 PTY LTD determines how this information is used. It does not replace privacy notices issued by institutions using iBancs360 or operating i2M marketplaces. Information processed on their behalf is governed by their instructions and applicable agreements.

Inquiry information includes your name, email, organisation, country, institution type, interests and message. Hosting infrastructure may process IP addresses, browser details, access times and security logs. Do not submit sensitive or policyholder information.

We may collect information through digital forms, email, telephone, meetings, referrals, business partners and other lawful sources. When information comes from another person or organisation, we assess whether its collection and use are appropriate and provide any required privacy information. Providing a referral does not establish consent for unrelated marketing.

Purposes and legal bases

We use inquiry information to respond, arrange consultations, understand requirements, prepare proposals and manage business relationships. Technical information supports operation and security. Where GDPR applies, relevant bases include legitimate interests in business communication and security, steps towards a contract with the individual where applicable, legal obligations and consent for optional activities.

Recipients and international access

Authorised personnel and necessary hosting, email, security and IT providers may access information for the purposes described here. We do not sell or rent personal information. We may disclose it where legally required or necessary to protect rights and safety. A business restructuring or sale may involve a transfer subject to applicable privacy obligations.

Authorised team members may access inquiries internationally. Our listed business locations are Australia, United Arab Emirates, Kingdom of Saudi Arabia and Pakistan; these do not establish where personal information is stored or accessed. Actual recipient countries, provider locations and transfer safeguards remain to be confirmed. Where required, transfers must use a valid mechanism, such as an adequacy decision or appropriate contractual safeguards. Contact us for details of the safeguards applicable to your information.

Retention

Inquiries that do not become customers are retained for 12 months after the last meaningful contact, unless a legal obligation requires longer. Retention schedules for customer correspondence, security logs and backups remain to be approved.

Cookies and marketing

No optional analytics or advertising trackers have been added to the iBancs360 review website. Hosting and access services may use technology needed to operate and secure it. When enabled, Google reCAPTCHA processes browser and interaction information to protect the inquiry form from abuse, and Microsoft 365 handles inquiry emails. The corporate website’s cookie, advertising and affiliate practices remain subject to verification.

Sending an inquiry does not subscribe you to marketing. Any optional marketing must follow applicable consent and opt-out requirements. Where consent is required for non-essential cookies, those technologies must remain inactive until you choose to allow them. Continuing to browse alone is not consent. Browser controls can also restrict cookies, although some functions may be affected.

Security

We use appropriate technical and organisational safeguards. No internet transmission or storage system is guaranteed completely secure.

Your rights and complaints

Depending on applicable law, you may request access, correction, erasure, restriction or portability, and object to certain processing. Where consent is the basis, you may withdraw it without affecting prior lawful processing. Contact legal@ibox7.com or sales@ibox7.com. We may verify identity and will respond within applicable statutory time limits.

We will investigate privacy complaints and communicate a response. You may also complain to the relevant regulator, including the OAIC in Australia, an EU/EEA supervisory authority or the UK ICO where applicable.

Voluntary information and updates

Providing information is voluntary, but we need sufficient details to respond. Automated anti-spam checks may reject suspicious form submissions; you may contact us by email instead. The inquiry form does not make insurance eligibility or underwriting decisions. Live iVa and insurance journeys require their own notices describing data use, AI processing and consequential decisions.

External websites and changes

External websites have their own privacy practices. Review their notices before sharing information. We will date revisions to this policy and provide additional notice or obtain consent where required. Browsing after an update does not waive your privacy rights.

Consolidation reference: iBox7 corporate Privacy Policy. Review guidance: Australian Privacy Principles and GDPR transparency guidance.